Shipping policy

  • Shipping Policy – TheSmartLuxe

    Effective Date: 06/09/2025

    Thank you for shopping with TheSmartLuxe. As a modern lifestyle brand that curates premium products from global suppliers, we operate on a dropshipping model. This allows us to offer a wide selection of luxury-inspired goods at accessible prices. Please review our shipping policy below.

    1. Order Processing

    • All orders are processed within 2–5 business days after payment confirmation.

    • Orders may be shipped directly from our trusted global suppliers, including partners in Asia, Europe, and North America.

    • You will receive an email with tracking information once your order has been dispatched.

    2. Shipping Times

    Due to our international sourcing and fulfillment model, delivery times can vary based on your location and the supplier’s origin country.

    Estimated Shipping Times

    Region Estimated Delivery Time
    United States 7–20 business days
    Canada 10–22 business days
    United Kingdom 7–18 business days
    Australia 10–20 business days
    Europe 10–25 business days
    Rest of the World 12–30 business days

    Note: These are estimates and not guaranteed. Delays may occur due to customs clearance, high demand, or carrier issues.

    3. Shipping Costs

    • Standard Shipping is FREE on all orders.

    • We may offer expedited shipping for select products at an additional cost (when available).

    • Shipping options and costs will be displayed at checkout.

    4. Multiple Shipments

    To reduce delivery time, some items may ship separately from different suppliers. This means you may receive multiple packages even if you ordered everything at once.

    5. Tracking Your Order

    • Tracking information is provided via email within a few days of your order shipping.

    • You can track your package using the link provided or by contacting us at support@thesmartluxe.com.

    6. Customs, Duties & Taxes

    • For international orders, customs duties and taxes may apply depending on your country’s import regulations.

    • These fees are not included in the price of the product or shipping cost and are the customer’s responsibility.

    7. Delivery Delays & Support

    If your order hasn’t arrived within the estimated time, please:

    • Double-check the tracking information.

    • Contact us at support@thesmartluxe.com with your order number.

    • Allow up to 5 additional business days before we initiate a lost parcel investigation.

    8. Incorrect Address & Returned Packages

    Please ensure your shipping information is accurate. We are not responsible for packages returned due to incorrect addresses. Reshipping fees may apply.

    9. Questions or Concerns?

    We're here to help! Reach out to our customer support team:

    📧 Email: support@thesmartluxe.com
    💬 Live Chat: Available on our website https://satthy-r7.myshopify.com/
    📱 Social: DM us on Instagram @TheSmartLux